They were answered with specifics and evidence. Courteus and professional. Jeff M5. They asked if I wanted to check the lights, they should just do it. They should always do that as well. Other than that, I was highly satisfied. Great group of folks working at the Issaquah shop. Need more locations around Seattle metro.
Jim S. The womaan running the bays seemed like she had everything under control and the other workers did a great job under her leaders The womaan running the bays seemed like she had everything under control and the other workers did a great job under her leadership. She was is a good person to have in charge. I was impressed with her communication with everyone. Keep her around. Dan P.
And they never gave me any kind of quote for the actual Your competition does the oil change for less, vacuums the car, and washes the windshield. Judy E. Seems excessive to be. Reasonably quick, offered 3 choices for oil and wipers. Eric went above and beyond and was courteous and helpful with all of my questions. I feel like they took really good care of my I feel like they took really good care of my car and were helpful in getting me in and out.
They were all very friendly and all worked with smiles on their faces. I continue to come back each time I need service because I don't feel like they are just trying to sell me stuff, but actually are helpful with what my car needs.
Seattle & North Puget Sound
The manager did not try to push any thing I really did not need. Was first in line in lane one not told that the car in that lane was having a longer service. The cars in bay 2 and 3 finished a The cars in bay 2 and 3 finished as well as two that were in line in those lanes. By the time i got in the third cars in lanes 2 and 3 had finished. Hannah S. Everyone was so nice, helpful, and efficient. They were so quick and efficient, love the idea of not having to get outback of your car, especially having a child!
It helps so much. Arthur L. Prompt service despite the wait for the preceding vehicle. The job was done in an efficient and professional manner. No hard-s No hard-sell, and that is appreciated. Susan P. They were so nice and accommodating, pulled and one guy noticed the other bay would be available quicker, so was able to get in They were so nice and accommodating, pulled and one guy noticed the other bay would be available quicker, so was able to get in and out so fast! The technicians were courteous, friendly and efficient. Everything was explained to me well and the service was performed quickl Everything was explained to me well and the service was performed quickly!
Thank you. It was quick, there was no over-selling and the staff was extremely nice. Experience was very fast and there was less "pressure" or discussion about engine cleaners, oil additives, coolant flushes, new Experience was very fast and there was less "pressure" or discussion about engine cleaners, oil additives, coolant flushes, new belts, etc.
Darrell W. The tech who handled my oil change was very friendly and professional. Brian B. I used to go to this location before it was Valvoline back when it was still Oilcan Henry's. I loved Oilcan Henry's, and feare I loved Oilcan Henry's, and feared that the change to Valvoline would have brought changes that would lead to a poorer customer experience.
I was pleasantly surprised to find the service was as good, or perhaps even better, than what I had experienced before! The biggest change was the lack of a newspaper to read while getting my car serviced, but that was not at all a big deal. Very nice service Everything else great. No pressure sales. Nice staff and fast service. Don K - Great customer service and friendly staff! Employees are very friendly and show a lot of courtesy. I like the convenience.. I also am aware that the style of the shop is to sell add on I wasn't in the mood for it when I went a I wasn't in the mood for it when I went and told the person that right away..
I appreciated that she understood I wish you could just do an oil change and not try and upsell.. I spent ninety bucks on an oil change that takes 15 minutes.. Everyone was friendly, efficient, professional and timely. Brandon Williamson. The whole staff was amazing and attentive. I enjoyed the experience, it allowed my day to run smoothly because of how efficient I enjoyed the experience, it allowed my day to run smoothly because of how efficient the service is. Cody T. Courteous customer service.
Frank C. A team working together. Detailed info. Normally I go to the dealer for oil change Easy in easy out. Employees very knowledgeable and did not wast anytime. The service is awersome. I asked to check my coolant if there's any leak. Gerald A. Personal were polite friendly and informative but not pushy or aggressive in trying to sell products I didn't need.
They were ve They were very clear and concise in their instructions and performance of their duties. Very obvious concerns for safety. Billy Bob. THe manager and staff were focused to get the job done. Great staff! Knowledgeable, friendly, and clean. Always appreciate the servicr. Every time I go to the Valvoline shop I feel completely taken care of. There is no pressure, services are done quickly and every There is no pressure, services are done quickly and every person there is professional and friendly.
Jeff P. Great Staff, quality customer service, right in the middle of pricing. They were efficient and friendly. They did not pressure me into additional they did point out what service they recommended. They were professional and not pushy Service was exceptional. Friendly, efficient, clean, professional. Kept me informed of cost and needed service on my car. My car runs well again. I will be back for my next service. The staff was friendly and low pressure and worked fast.
Even gave my kiddos a sucker at the end. Polite staff, Jason is always on the ball, personable and friendly Anne D. Price should be stated when Jeffrey J. They explained everything every step of the way. I did not feel under any p They were in constant communication with me. I also was impressed that I saw a monitor showing what was going on with my service.
Highly impressed by their service. Ian P. The guys are always courteous and the service is good value for money with never any problems. The team was super helpful and very funny which took this experience up a couple notches for me. Even offered a lollipop to my s Even offered a lollipop to my son which was a nice touch.
The staff were friendly and knowledgable and didn't pressure me for additional services. They provided me with options, explain They provided me with options, explained the choices and let me decide which options I was comfortable with. The shop was clean, as were the staff. I was more than satisfied and will definitely use this service again.
I was told there was a light out over my license plate. I agreed to pay to to have them replace it, but then was later told they I agreed to pay to to have them replace it, but then was later told they could not access it and would not replace. The manager was amazing and communicated clearly. Very knowledgeable. Staff was friendly and efficient and not pushy. Harold K.
No complaints I can think of. I would most likely return for service. Jake from Issaquah WA. Fast, Friendly, and high quality service for a reasonable price. Used the app, drove right in. Jiffy Lub cleans the windows and vacums the vehicle. Everyone was nice and knowledgeable. I went to this service center because I visited the one in Ellensburg, WA. That visit was exceptional. I was very impressed with I was very impressed with the Ellensburg location.
I needed an oil change and I was by the Issaquah location. This location was better than most of your competitors but it was not as good as Ellensburg. Issaquah needs pricing available, Be a little more professional around the Bay with customers around IE. Not milling around bsing waiting for customers, poor choices for jokes told, etc. Kelly F. Was taken into the bay immediately. Asked only for my tail light to be changed. This was done quickly and without any pressure This was done quickly and without any pressure whatsoever to purchase other services-which I appreciate!
Barry B. Ryan B. Once again, friendly service from everyone working there. They worked great as a team and got me out of there with 15 minutes f They worked great as a team and got me out of there with 15 minutes from me pulling in. Kenny G. Really liked the employee that checked me in and did part of my service. Very knowledgeable and helpful. This was my second visit to this location. I am thankful that your staff is very friendly and the service is quick.
However, t However, the first time I came in, your representative told me my new Jeep with required the Full Synthetic Service. When I came in a few days ago they asked if I wanted the same service. Of course I said yes. While the cost is not at an astronomical difference, it is higher. I will continue to use Valvoline for my oil changes.
I just wanted to voice that I felt a bit taken advantage of Mike N.
It seemed that our service could have been completed faster than it was. Amy W. Very friendly and courteous staff. Speedy service and no pressure to upsell. The manager was so personable and professional. The entire staff seemed professional and helpful. Erik A. The tech who entered my info and explained the service was exceptionally friendly and helpful. Quick, efficient service. No pressure to buy products. Patrick F. Drove right in-done in 20 minutes. Competent, friendly, professional and convenient.
Although a little expensive. Attendents were very polite and sociable. No pressure to sell options like last vendor at the quick oil change. Plenty of staff Plenty of staff to get the work done quickly. Very easy to deal with. Only because the wait was extremely long. No fault of the store but really long due to another car needing a filter from dealers No fault of the store but really long due to another car needing a filter from dealership.
Bill S. I waited for 45 minutes in line when I was the next car to go into the bay. It looked like the car in front of me was a diesel a It looked like the car in front of me was a diesel and the technicians seemed unfamiliar with what that entailed for an oil change. Def R. I was the only customer for the first 5 minutes and time it felt like there might have been quite a few new people on staff. I sensed a little confusion as to who was doing what on my car. Not a bad experience but a little concerning that maybe something would get missed on my vehicle.
Because I got to use your amazing coupons and I love the point check at every visit! Mark Markus. All employees were amazing especially the lead mechanic Zach. Jeff is very personable and talked me through everything. When the computer glitched and changed my oil type, they changed it ag When the computer glitched and changed my oil type, they changed it again immediately with the correct oil. It was extremely fast for 2 oil changes! Brie B. The employees always provide great customer service and do a good job. Glen Cade. Great place and awesome people. Everyone is always so friendly and willing to provide additional help if needed!
Paul B. Polite, courteous, competent. Customer service and focus on customer has been declined at this facility. Quick easy and good service. Convenient location, fast service - great pricing. Carolyn A. Courteous efficient skillful staff. Just was not. Employees were fine and polite. An extra mile could have gone a long way when my interior air filter was pretty di An extra mile could have gone a long way when my interior air filter was pretty dirty.
I was asked if I want to have it replace and I declined but the filter was quite dirty and had dried leafs on it. I would have liked to see that you at least brushed off some of the debris before reinstalling the filter. Not a big deal breaker but would have been nice. Ron H.
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The staff knew what they were doing. Just a very comfortable way to get an oil change. Attendant was knowledgeable but not pushy. Efficient - fairly priced - courteous knowledgeable service. Nancy W. Manager Eric went above and beyond fixing a leaking coolant without charge. I thought the techs were thorough and friendly. Very efficient. Wish the synthetic oil was a little cheaper. Otherwise great vis Otherwise great visit. Amy B. Very friendly staff. I observed their training on the way they efficiently communicated with each other and me.
I was impressed! I was impressed!! Steve Jaffe. I received professional friendly service just like I expected! My service was almost 30 minutes long which is twice as long as my first visit here. They told me their printer was broken for t They told me their printer was broken for the mileage sticker so they were waiting for a solution. And then the main guy just ended up writing the numbers down for me which was completely fine since it got me out the door.
Employees so helpful and professional! Answered all my questions respectfully. Everyone at the issaquah location was awesome. Professional service. Friendly attendant. I stopped by this Valvoline on my way home from a doctor visit about 30 miles from residence, We had just been hit with a major I stopped by this Valvoline on my way home from a doctor visit about 30 miles from residence, We had just been hit with a major snowstorm in Washington and many other oil places are still closed due to snow in their driveways.
So I believe this Valvoline had a lot of extra traffic. Despite the influx of customers and the very cold weather the staff was upbeat friendly and courteous. Bella S. Pleasant experience in every aspect of customer service. Valvoline makes getting an oil change much less of a chore for me. The gentleman that ran the cash register was extremely helpful. Jen S. I appreciated that while he mentioned optional services, he did not put on any pressure whatsoever to do them.
The change occure The change occured quickly and technicians were friendly and communicative. Thank you!
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Navigator Guys we excellent very professional friendly. Friendly, fast and helpful. Quick and efficient. The team was personable and courteous. Robert - manager was very nice and helpfulthey were fast and thorough and just a pleasant experience. John T. A little expensive but good service. Kevin W. Long line but it was a busy Saturday so I understand.
Curtis H. The staff was great and very helpful. Skye W. The employee who helped me was extremely kind and hard-working. He was determined to fix the problem with my car, and I am extre He was determined to fix the problem with my car, and I am extremely satisfied with the service he provided. Quick, Guys knew what they were doing and were friendly and seemed to enjoy their work.
Presented options for service without pr Presented options for service without pressure to buy additional services. Patti D. This group in Issaquah was a true team!! This t This team's energetic and communicative and somewhat playful style brought the Fish market mongers to mind! I didn't know it was possible to enjoy a trip to have my oil changed! Thank you!! Mary C. The service was quick and friendly. The gentleman, I think his name is Jeff, showed me the air filters in my car. He didn't pres He didn't pressure me to buy replacements, but let me see how much wear and tear they already had.
The whole process was fast. I am disabled. I will be back at Valvoline for future oil changes for sure. Quick and easy. Cost OK. Great guys, very helpfulValvoline knows what service is! Dawn B. Courteous staff, prompt professional staff. The Service was Fast the fellas were nice the price was fair but loved I didnt need to get out of the car Thanks I will be a Thanks I will be a repeat customer.
Justin Ulrich. The entire crew is knowledgable and polite, they each knew what to do, and no one was standing around. Stacey C. Prompt service and the staff expertise. It was the first time I've gotten an oil change and I was happy the process was smooth and not confusing. People were courteous, prompt, and clear about what they were doing. I thought the team made me feel like a priority. Other places rush you in and out without really paying full attention to the ta Other places rush you in and out without really paying full attention to the tasks at hand.
I stayed in my car when they were going through everything. I was part of the entire process. The staff was friendly and i actually had a good time. It was the best oil change service I have ever had. I will refer friends and family and I will be back. The people here are so friendly and always willing to answer my questions.
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I am clueless about car stuff but I feel they are hon I have never had a bad experience here and I love the convenience of pulling in and quickly getting an oil change without needing an appointment! The price was higher than normal place I get my oil changed at. Once in the bay I was out quickly. I've used this facility Front street, Issaquah, WA for two years for all of our cars and they always do a great job.
Good valu Good value, with courtesy and they never try to aggressively up-sell. Just a great value for great work. Randy J. Wouldn't go back if it was FREE! The manager was VERY personable and friendly but I thought the timeliness and the young kids working who were all running into each other and asking what to do seemed a little Your staff, they do a good job and are super friendly.
Jan L. Although they didn't have the air filter i needed, they sent someone to the local auto store for one. That is customer service. That effort on their part will keep my business forever. Stefan J. Staff was polite, knowledgeable, friendly and efficient. They were honest, polite and helpful.
Kim M. Friendly service. David W. All the staff are friendly and polite, and give me advice without pressure. They always look for ways to lower my bill. They als They also remember me when I come in. The personal touch is inviting. Randy S. Great guys, great service. Stephen R. A great customer experience is always counted on at all of your stores, including this one.
Well done! The people were great, all of them. I was impressed with the professionalism and wonderful attitudes! Lots of smiles and laugh Lots of smiles and laughter! Kim C. It almost seems no one cares about doing their job well anymore, and that the customer is just another task waiting in line to g It almost seems no one cares about doing their job well anymore, and that the customer is just another task waiting in line to get done. These guys were great! They were friendly, made eye contact, and seemed to be enjoying their jobs and were working well together.
No drama! Their behavior inspired confidence that the job was getting done right. Thank you for the good, old fashioned customer service! GTI Guy. No pressure to change air and cabin filter, able to reset my oil change alarm, very friendly and helpful. Nice honesty. Daniel was amazing: very professional and knowledgeable. I just never give out of I waited an hour and 15 mins.
I was told a 30 min wait. The instant oil change without stepping out of the car with no appointments is great. Bruce S. Went in for the groupon oil change. Ended up being a hassle to deal with the groupon because of groupon. The manager Eric was The manager Eric was very nice and offered me a discount equal to the groupon. And all the techs were very nice and no upsell. I will definitely be using this place for all my oil service needs. I had a very nice experience and will return because of that. Jeff - Fall City. NW Buckeye. Also, I forgot my wallet and they trusted me to pay with a check.
I am grateful for that as well. Everyone was kind and worked quickly. My mom gets her oil change here so I trusted the quality. I am happy with my experience. No real reason. I think the pricing is a little high but service and convenience are excellent. Soggy in Seattle. They were professional and competent. Shannon H.
Such friendly, hard working young men. Always professional. Very fast and friendly service, staff was knowledgeable and professional. Will return again.
The pricing was acceptable. The service was exemplary. Professionalism of the staff during the service - flawless. Cleanliness o Cleanliness of the facility - amazing. I had a problem. My battery died while I was waiting. The service technicians jumped the battery immediately and got it runnin The service technicians jumped the battery immediately and got it running again. A little bit more expensive than I had planned, especially for an extra quart of oil. Very friendly and knowledgeable staff.
Great service that I can say Convenient and Thorough. I dont remember his name but the manager on duty at the Isssquah-Gilman location had a wonderful demeanor and great customer ser I dont remember his name but the manager on duty at the Isssquah-Gilman location had a wonderful demeanor and great customer service. I felt well taken care of, was provided easy to understand information about my options so that I could make an informed decision but never pressured into any service I didnt want or need.
Service was performed expediously. The mechanic who worked on my car was so friendly. He explained all of the changes that my car needed and did them so quickly. The Big Daddy Neal. This location honored it. Also, my brake lights were out. Your mechanic asked, and I baulked at the high It still did not work, he told me to look up fuses in my handbook. I did, he directed me to auto parts store, and alakazam they worked again. The bulb he replaced was broke, he showed me.
So for you folks, not a profitable exchange overall. However, as I just moved here, and it is close to work, that is where I will get ALL of my oil changes for the forseeable future. Great customer service from Robert in the office for honoring it, and the guy up top for helping me resolve that issue. Tell the boyz they did goo. Zach Jones greeted us and was extremely helpful and knowledgeable. It was our first time there, so it was a pleasant surprise t It was our first time there, so it was a pleasant surprise to experience the exceptional customer service. The only part I wasn't totally happy about was that the technician talked to us the whole time about upgrading our service.
I would have liked to pay more attention to what was happening including the dropping of a tool in the engine. I did happen to ask what they kept looking for and found out. I asked it it was found and my tech said we will ask when I pull out of the bay, but of course it wasn't checked Nonetheless, the experience in general was good and convenient and will return. I only have a 4 cylinder which only takes 5 q I only have a 4 cylinder which only takes 5 quarts of oil so I was charged My air filter was not changed, and the crew seems to be hurried when they are only given 15 minutes to do the task.
I just can't see the value in the pricing or service. I won't be back. It was a busy Saturday. The wait time was nominal considering it was the weekend. Mike M. I've been in before and they looked up what I've done in the past. This makes it less effort on my part. It was really fast! Edward Stoul. Guys was fast polite, it's look like takes less than 1 min. Just super straightforward helpful communicative relaxed pleasant service.
Quick service at a reasonable price.
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Deanna R. Staff was kind and knowledgeable. Provided clear info on options and reasons for other services. The staff took care of everything. They were friendly explained things and checked both vehicles I brought in this day for leve They were friendly explained things and checked both vehicles I brought in this day for levels,air pressure and showed me where my ol level after service was.
The team was terrific. And using full synthetic does not warr And using full synthetic does not warrent a 3 month interval by any stretch so why is that what the stickers says. Manager is very friendly and the staff are as well. Nicki M. Rich B. It was quick and people were friendly. Love the process and the team you have at this location. Linda C. It was quick in and quick out, have been here several times and have not had a problem. AND, they do not recommend things that We appreciate that very much.
There are other service providers who provide more competitive prices for same service. Kate S. The service I received at this location was amazing, but they went above and beyond when they found a nest of live baby mice li The service I received at this location was amazing, but they went above and beyond when they found a nest of live baby mice living in my cabin air filter. They calmly and carefully removed the mice something I would have been totally freaked out to do and removed all the debris around it before replacing the filter. They were so awesome, and I was so grateful that the mice are out that I have already posted on Facebook about what a great experience I had there.
Probably will never go anywhere else for an oil change after that. It was A very straightforward process. Employees were helpful and direct. The manager was great and communicated really well. Service was quick and efficient. I was treated with kindness and felt my viecle was in great hands. Love oil can Henry. Everyone of the guys were so polite and just plain sweet.
My husband usually takes care of this sort of thing. From now on I won From now on I won't mind taking care of this myself. Matt D. The staff was very professional, fast and friendly. The staff was very friendly and went over everything they were doing. They also showed the prices clearly by showing me the comp They also showed the prices clearly by showing me the computer screen which I appreciated to think each service through. I was satisfied. It was just a basic service. Tommy C. All locations are connected so I can have records of maintaining my vehicle with one place.
Moved from Tennessee and the experie Not even a week later, i…. Very personable and friendly. Our service was prompt and the work was done well. I took my car to the Jiffy Lube on Washington Ave. And the service there was great. I was impressed with the kindness and quikness they provided. High prices! Never again! Jiffy Lube.